Starling Bank became the first financial institution to take measures to combat gambling addiction.
The British bank for the first time introduced protective measures for problem players
Today, people with addiction to gambling who want to get rid of it, should contact operators to block their accounts. Starling Bank has introduced a blocker that allows customers with gambling dependency to block transactions in gaming operations.
Clients, of course, will also be able to disable this feature. In this case, they will be notified with the number of the free hotline.
“The gambling blocker of our bank emphasizes how digital banking can respond to the problems of its customers and use technology to develop solutions that will help them live better financial lives,” commented Anne Boden, Starling’s CEO. – It’s not about agitating clients not to gamble. It’s about giving them a simple and effective tool that can help them regain control of their finances. ”
In support of this initiative, the British Institute for Policy on Money and Mental Health called on other banks to also turn to this measure. Some gambling operators also stand up to protect players from dependence.
Despite the fact that according to representatives of Starling Bank, their tool is the first in the industry, last month Monzo also went to a meeting of problem players, giving them the opportunity to block payments through the bank or in person. The Monzo system actually requires that customers who want to turn off the unit call the bank and communicate with the employee. Even then, the restrictions are not removed within 48 hours.